We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you must contact us at Info@WeldtiteUSA.com and describe the issue with the product you received. Any and all reasons for return will need to meet the return policy criteria mentioned above.

• Wrong item sent:  If we sent you the wrong item, we'll send you a return shipping label, as well as instructions on how and where to send your package.
• If product is defective: If the product does not function as advertised, send us an email describing the issue and a picture.  If found to be defective,  we'll send you a return shipping label, as well as instructions on how and where to send your package.
• If the wrong item was ordered:  If you ordered the wrong item, we will accept the return. The shipping in this instance will be covered by you, the customer.
• If the item is damaged:  If the item was damaged during shipping, immediately send us an email with a description of the damage and a picture.  You must first file a claim with the carrier that damaged the item.  Next steps will be dealt on a case by case bases. 

***Items sent back to us without first requesting a return will not be accepted. 



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.